The FAQ section is here to help you swiftly find answers to common questions you might have, like those regarding shipping, returns, and more. Just take a moment to explore each section, or if you're in a hurry, feel free to use the search button on the upper right side—it's designed to make finding information a breeze!

We are a made-to-order business, which means as soon as you place your

order, we start producing it for you immediately. For that reason, returns and

exchanges are only accepted in the case of damaged goods. You have 48

hours after receiving your package to make a claim regarding your damaged

goods. After 48 hours, your claim cannot be claimed unless in extraordinary

circumstances. Please email us at support@pettzestudio.com to file a claim.

We also do not accept buyer's remorse. In case of damaged goods, you will

have the option of either receiving a refund or receiving a replacement. Note,

if you receive a replacement the delivery process will start all over again.

At Pettze Studio we make unique gifts for dog lovers, cat lovers, as well as

any other type of animal lover there may be out there.

Yes, you can just email us at questions@pettzestudio.com with what type of

Design/Product you want to customize. From there we will be sent you a

custom invoice.

EX: Hello, I would like a custom invoice for a frame for the Person + Pet

design, I want 8 full-body figures.

We are happy to help with changes as long as you reach out to

questions@pettzestudio.com within 30 minutes of your order being placed.

After 30 minutes most changes, which include address updates, can no longer

be made. Please note, in some cases, changes to orders may result in

shipping delays.

Before your order is complete we will send proof to review. If you need any

modifications made, you will receive a one-time request for a revision. Just let

us know within 24 hours of us sending you the proof with your requested

changes. We’ll make the change for you.

(Please note that modifications do not mean a full redesign or a different

type of style change. We will modify small details that you would like to

change.)

Our Loyalty Members programs allow our members to receive perks. These

perks include coupons, discounts, and early access to deals. To become a

member, simply make an account with Pettze Studio or by clicking on our

Loyalty Member panel located on the bottom right of our site.