The FAQ section is here to help you swiftly find answers to common questions you might have, like those regarding shipping, returns, and more. Just take a moment to explore each section, or if you're in a hurry, feel free to use the search button on the upper right side—it's designed to make finding information a breeze!

We are a made-to-order business, which means as soon as you place your order, we start producing it for you immediately. For that reason, returns and exchanges are only accepted in the case of damaged goods. You have 48 hours after receiving your package to make a claim regarding your damaged goods. After 48 hours, your claim cannot be claimed unless in extraordinary circumstances. Please email us at support@pettzestudio.com to file a claim. We also do not accept buyer's remorse. In case of damaged goods, you will have the option of either receiving a refund or receiving a replacement. Note, if you receive a replacement the delivery process will start all over again.

At Pettze Studio we make unique gifts for dog lovers, cat lovers, as well as any other type of animal lover there may be out there.

Yes, you can just email us at questions@pettzestudio.com with what type of Design/Product you want to customize. From there we will be sent you a custom invoice. EX: Hello, I would like a custom invoice for a frame for the Person + Pet design, I want 8 full-body figures.

We are happy to help with changes as long as you reach out to questions@pettzestudio.com within 30 minutes of your order being placed. After 30 minutes most changes, which include address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.

Before your order is complete we will send proof to review. If you need any modifications made, you will receive a one-time request for a revision. Just let us know within 24 hours of us sending you the proof with your requested changes. We’ll make the change for you. (Please note that modifications do not mean a full redesign or a different type of style change. We will modify small details that you would like to change.)

Our Loyalty Members programs allow our members to receive perks. These perks include coupons, discounts, and early access to deals. To become a member, simply make an account with Pettze Studio or by clicking on our Loyalty Member panel located on the bottom right of our site.

We are a made-to-order business, which means as soon as you place your order, we start producing it for you immediately. For that reason, returns and exchanges are only accepted in the case of damaged goods. You have 48 hours after receiving your package to make a claim regarding your damaged goods. After 48 hours, your claim cannot be claimed unless in extraordinary circumstances. Please email us at support@pettzestudio.com to file a claim. We also do not accept buyer's remorse. In case of damaged goods, you will have the option of either receiving a refund or receiving a replacement. Note if you receive a replacement the delivery process will start all over again.

USA Western Europe: Your product is unique and we make it from scratch just for you, so please allow 2.5 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 3.5 weeks. Eastern Europe and the Rest of the World: We estimate orders to arrive within 2-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks. If you ordered a digital item, it typically takes around 4 days to send over for your final approval.

We accept PayPal, Visa, MasterCard, Discover, and American Express.

After your design is finalized please allow 3-5 Business days to receive a tracking number. Once you receive a tracking number your item is quoted by the carrier, taking 3-10 business for USA delivery, and for other countries may take up to 20 business days depending on your location. We work hard to make sure your product is delivered to you on time; in a case where the product is delivered after our delivery policy, the customer will be rewarded with points from our loyalty member program which they can redeem at checkout.

USA Western Europe: Your product is special and we make it from scratch just for you, so please allow 2.5 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 3.5 weeks. Eastern Europe and the Rest of the World: We estimate orders to arrive within 2-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks. If you ordered a digital item, it typically takes around 4 days to send over for your final approval. Example: MOTHER'S DAY 2025: USA & Western Europe: Standard Shipping - April 20th Eastern Europe and the Rest of the World: Standard Shipping - April 6th

We offer FREE global shipping on all orders over $350+. We offer FREE shipping FOR the USA & parts of the EU on all orders over $100+. For orders under $100, we charge a $10 flat rate shipping to the US & part of the EU Other parts for shipping are determined based on location and product.

Your order may incur customs fees depending on your country and the product you purchased. Please refer back to our Terms & Conditions.

We are a made-to-order business, which means as soon as you place your order, we start producing it for you immediately. For that reason, returns and exchanges are only accepted in the case of damaged goods. You have 48 hours after receiving your package to make a claim regarding your damaged goods. After 48 hours, your claim cannot be claimed unless in extraordinary circumstances. Please email us at support@pettzestudio.com to file a claim. We also do not accept buyer's remorse. In case of damaged goods, you will have the option of either receiving a refund or receiving a replacement. Note if you receive a replacement the delivery process will start all over again.

While we strive to deliver your items together, occasionally one item in your order will be completed ahead of time and be shipped out separately from the rest. For example, if you order a framed portrait and a phone case, the phone case may arrive separately due to it being produced quicker than the framed portrait.

Note: We are working extra hard this time of year and we suggest ordering your gifts as soon as you can. Please keep in mind that the holidays push back shipping so in order to avoid carrier delays, place your orders as soon as you can. Please estimate using the information below for that particular Holiday. USA Western Europe: You may experience longer shipping times during peak holiday seasons, up to 3 weeks, from the date of purchase. Eastern Europe and the Rest of the World: You may experience longer shipping times during peak holiday seasons, up to 5 weeks, from the date of purchase. Holiday Season Example: MOTHER'S DAY 2023 USA & Western Europe: Standard Shipping - April 23rd Eastern Europe and the Rest of the World: Standard Shipping - April 9th

At Pettze Studio we make unique gifts for dog lovers, cat lovers, as well as any other type of animal lover there may be out there. Can I have more than one figure in a portrait? Yes, you can! At the moment we offer up to 3 pets and up to 4 figures with our Person + pet design. If you would like more than 3 pets in a single portrait, please reach out to questions@pettzestudio.com for a quote. Disclaimer: We only offer more than one figure for frames and canvas. For any other product, we do not offer additional figures.

We would be honored in creating portraits in honor of passed pets. We can offer to add angel wings and halos to your pet. Simply email us at questions@pettzestudio.com for a quote with the design and product you would like us to add this to.

Yes! We are happy to help with changes as long as you reach out to questions@pettzestudio.com within 30 minutes of your order being placed. After 30 minutes most changes, which include address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.

Of course, you can. Additionally not adding your Pet name will allow the design to be bigger.

1.) Photo is taken in a well-lit area, with great lighting, and great resolution meaning a good quality photo, a clear image, and without a filter. 2.) Depending on what type of body you choose ( Head, Half Body, Full Body ) you purchase, make sure that body type is within the photo. Meaning if you choose full body make sure a full body image is uploaded. Photos of your pet laying down are not ideal. 3.) Avoid overhead, heavy shadow, low lighting, and bad angels such as pets lying down, or blurry photos. 4.) If you purchased a Premium Background make sure the image background is visible and not blurry since we create your image based on your photo except for Pop Art Premium Background. Review our Image Guidelines flyer for a visual representation. Image Guidelines for All Design Image Guidelines for Digital Edit ( combining two images into one ) Make sure your pet is posing in the image exactly the way you want them to appear in the design we make.

A digital download is a JPEG & PNG file of your final design. We currently have two types of digital downloads, one is a digital download without a product and the other is counted as an extra that comes with a physical product. You will receive your file digitally once your order has shipped.

Before your order is complete we will send proof to review. If you need any modifications made, you will receive a one-time request for a revision. just let us know within 24 hours of us sending you the proof with your requested changes. We’ll make the change for you.

Skip the Line is an optional add-on to push your custom portrait's artwork to be in front of our artist's queue. By doing so, your artwork will be finished at a quicker speed than a normal order without that option. Please note that this will not change the speed of the shipping/transit of your order, only the production of your design.

All Premium Backgrounds Are Made From Your Photo, Except For Pop Art and Line Art. We use the image you uploaded to create your background. If you have purchased a Premium Background but the initial design you uploaded does not include the desired image for the Premium background, you have the option to upload a second image under the "Upload Alternative Background Image" section. This will enable us to craft the Premium Background according to your preferences. To see examples of our Premium Background click the link below. https://www.pettzestudio.com/whatisapremiumbackground

Bring the beauty of your design to life with a beautiful state-of-the-art Matte Framed Poster for your home, or office. Make a statement in any room with this framed poster, printed on thick, durable, matte paper. The matte black frame that's made from wood from renewable forests adds an extra touch of class. • Ayous wood .75′′ (1.9 cm) thick frame from renewable forests • Paper thickness: 10.3 mil (0.26 mm) • Paper weight: 5.57 oz/y2 (189 g/m2) • Lightweight • Acrylite front protector • Hanging hardware included

Bring the beauty of your design to life with a beautiful state-of-the-art Canvas print for your home, or office. Looking to add a little flair to your room or office? Look no further - this canvas print has a vivid, fade-resistant print that you're bound to fall in love with. • Acid-free, PH-neutral, poly-cotton base • 20.5 mil (0.5 mm) thick poly-cotton blend canvas • Canvas Fabric weight: 13.9 oz/yd2(470 g/m2) • Fade-resistant • Hand-stretched over solid wood stretcher bars • Matte finish coating • 1.5′′ (3.81 cm) deep • Mounting brackets included

A personalized mug featuring your pet is the perfect way to start the day. Whether you’re making coffee, tea, hot chocolate, or even cold brew, it’s sure to be love at first sight! It's sturdy and glossy with a vivid print that'll withstand the microwave and dishwasher. • Ceramic • 11 oz mug dimensions: 3.85′′ (9.8 cm) in height, 3.35′′ (8.5 cm) in diameter • 15 oz mug dimensions: 4.7′′ (12 cm) in height, 3.35′′ (8.5 cm) in diameter • Dishwasher and microwave safe

Let your furry friends join you on the couch in style with our Laptop Sleeve, personalized with your favorite pet. Protect your laptop in style—get this snug, lightweight laptop sleeve! To prevent any scratch marks, it contains an internal padded zipper and its interior is fully lined with faux fur. What’s more, it’s made from a material that’s resistant to water, oil, and heat, making sure your laptop sleeve looks as sharp as you any day of the week! • 100% neoprene • 13′′ sleeve weight: 6.49 oz (220 g) • 15′′ sleeve weight: 8.8 oz (250 g) • Lightweight and resistant to water, oil, and heat • Snug fit • Faux fur interior lining • Top-loading zippered enclosure with two sliders • Padded zipper binding

This stainless steel water bottle is a perfect way to keep you hydrated while you're on the go! Featuring your dog, cat, bunny, or more; this personalized keepsake will make the perfect companion for any pet parent who loves their furry friend. This 17-ounce, double-walled stainless steel water bottle is perfect for your daily outings. It will keep your drink of choice hot or cold for hours. It also features an odor- and leak-proof cap. Throw it in your car's cup holder on your way to work, take it with you on hikes, or toss it in your bag for any time you get thirsty. • High-grade stainless steel • 17 oz (500 ml) • Dimensions: 10.5′′ × 2.85′′ (27 × 7 cm) • Vacuum flask • Double-wall construction • Bowling pin shape • Odorless and leak-proof cap • Insulated for hot and cold liquids (keeps the liquid hot or cold for 6 h) • Patented ORCA coating for vibrant colors • Hand-wash only (dishwasher not recommended due to vacuum seal) Disclaimer: Keeping water in the bottle for over 24 hours is unhygienic and can result in an unpleasant smell.

The perfect gift for anyone who loves their pets, this personalized tote bag is sure to please. A spacious and trendy tote bag to help you carry around everything that matters. • 100% spun polyester fabric • Bag size: 15′′ × 15′′ (38.1 × 38.1 cm) • Capacity: 2.6 US gal (10 l) • Maximum weight limit: 44lbs (20 kg) • Dual handles made from 100% natural cotton bull denim • Handle length around 11.8′′ (30 cm), width 1′′ (2.5 cm)

Our throw blanket showcases your pet's portrait with a soft feel, making it ideal as a couch throw or on your dog's bed. The use is limitless, so get one for yourself as well as each of your lucky companions! • 100% polyester • Blanket size: 50′′ × 60′′ (127 × 153 cm) • Soft silk touch fabric • Printing on one side • White reverse side • Machine-washable • Hypoallergenic • Flame retardant

Get a pet portrait you can hold in your hands with this custom throw pillow. It's the perfect cuddly cushion for your couch, bed, or favorite chair to give as an adorable gift. • 100% pre-shrunk polyester case • Fabric weight: 8.1 oz/yd2 (275 g/m2) • Fabric with a linen feel • Hidden zipper • Machine-washable case • Shape-retaining 100% polyester insert included (handwash only)

Your pet is the best thing that ever happened to you. Show your affection for them and others with this personalized puzzle! Whether it’s your dog, cat, bunny, and more our personalized puzzles will capture their unique spirit and make them the star of the show. • Pressed paper chipboard with adhesive, 0.06′′ (1.53 mm) thick • 252 pcs puzzle size: 10.62′′ × 13.62′′ (27 × 34.6 cm) • 520 pcs puzzle size: 15.74′′ × 19.74′′ (40 × 50.1 cm) • Digitally printed • Semi-gloss finish • Vibrant colours • Can be used as wall decor • Blank product components sourced from the US Warning: Choking hazard—small parts. Not for children under 3 years. Important: This product is available in the US only. If your shipping address is outside this region, please choose a different product.

It's not just a phone case, it's a way to carry your best friend with you everywhere you go. Our Phone Case features a solid back and flexible sides. It’s also wireless charging compatible. This sleek iPhone case protects your phone from scratches, dust, oil, and dirt. • Solid polycarbonate back • Flexible, see-through polyurethane sides • .5 mm raised bezel • Precisely aligned port openings • Easy to take on and off • Wireless charging compatible • The SE case fits the 2020 iPhone SE model • Blank product sourced from China Warning: This product can expose you to chemicals, including Bisphenol A (BPA) which is known to the State of California to cause birth defects or other reproductive harm. For more information go to https://www.p65warnings.ca.gov/

As stated in our Terms & Conditions, Pettze Studio has the right to all the services and products provided by Pettze Studio. We can promote, publish and use all our products as we see fit. This includes the designs and products purchased by customers.

Yes, we plan on providing more services and products. Please become a Loyalty Member to receive email updates, exclusive offers, and special discounts.